Customer Service Advisor - Job Details

Join a Leading Parcel Distribution Company - Customer Complaints Team

Location: Smethwick, Birmingham
Pay Rate: £12.21 per hour
Hours: Monday to Friday, 08:00-18:30 (staggered start times, 8-hour shifts)
Hybrid Working: Up to 2 days per week working from home once fully trained

Are you a skilled Customer Service professional with a passion for problem-solving?

Careerlink is currently recruiting experienced individuals to join the Customer Complaints Team of a well-established parcel distribution company. If you're confident handling complex queries, thrive in a fast-paced environment, and can commute to Smethwick - we want to hear from you!

What's in It for You?

• Permanent roles with clear paths for career progression
• Birthday off - enjoy your special day on us!
• First day of school leave for parents
• Holiday purchase scheme to give you more time off
• Private medical healthcare & free eye tests
• Doctor appointment booking assistance
• Increased holiday allowance after probation
• Hybrid work option - up to 2 days remote per week after training

Your Day-to-Day Responsibilities

• Handle inbound and outbound customer complaint calls with professionalism and empathy
• Investigate and resolve customer issues in a timely and efficient manner
• Collaborate with internal departments and depots to ensure resolutions
• Maintain accurate records using CRM systems such as Salesforce
• Use Microsoft Office and Google Workspace tools confidently

What We're Looking For Experience & Skills

• Proven experience in handling customer complaints (essential)
• Strong verbal and written communication skills
• Confidence in de-escalating challenging situations
• Ability to stay calm and focused under pressure

Personal Attributes

• Empathetic, patient, and emotionally resilient
• Proactive and solutions-focused mindset
• Excellent multitasking and attention to detail
• A team player who thrives in a dynamic environment

Ready to Take the Next Step?
Send us your CV along with your availability for interview - we look forward to meeting you!