Customer Service Manager - Job Details

Job Title:

Customer Service Manager

Salary:

£35000 - £36000 per annum

Location:

Burton-On-Trent, Staffordshire

Closing Date:

8/21/2025

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Description

CareerLink have a very exciting new opportunity which has become available working for a well-established distribution client based in DE14 2WA area.

We are recruiting for a highly reliable , dedicated and experienced Customer Service manager to help lead and develop a multi-discipline team, ensuring every customer interaction direct or indirect delivers a outstanding experience.

PLEASE NOTE - YOU MUST BE FLEXIBLE TO WORK EVEININGS AND WEEKENDS

ANNUAL SALARY - £35,000

KEY RESPONSIBITIES;

Translate company vision into a customer-first service roadmap, with clear annual objectives, budgets and resource plans that prioritise getting it right first time.

* Empower teams to deliver outstanding service by aligning goals, removing barriers, and embedding a culture of accountability and continuous improvement.

* Champion the voice of the customer across the organisation-driving cross-functional initiatives with teams such as Supply Chain, Digital and Retail to enhance the end-to-end experience.

* Define, track and communicate service KPIs and SLAs; share actionable insights and recommendations with senior leadership to inform decision-making and strategy.

ROLE REQUIREMENTS;

* Proven track record of running a high volume, multi channel customer service team and outperforming KPIs.

* Leadership excellence - motivating teams through change and growth, with clear, honest communication.

* Analytical mindset with experience in building dashboards and turning data into action.

* Expertise in Customer support technologies (e.g., Zendesk, Salesforce, Freshdesk, Zoho, HubSpot).

* Flexible to work core hours with occasional evening/weekend oversight during peak seasons.

COMPANY BENIFITS;

* Competitive Salary

* 25% Discount Card for Hobbycraft Stores

* Free Onsite Parking

* Free Hot Drinks

* 33 days holiday inclusive of Bank Holidays with an increase each holiday year

* Birthday Day Off

* Hybrid Working

* Company pension contribution - up to 4% contribution

* Employee Assistance Programme provide by Retail Trust

* Cash Health Plan with Health Shield

* Contribution towards eyesight test and glasses

* Subsidised gym membership

* Cycle to Work Scheme

* Long service awards and gifts

* Continuous training, development, and performance management

* Colleague Wellness Programme

* A creative working environment

* Colleague Social Events throughout the year

If you feel you would be a suitable candidate , please submit your CV or call 01922 723576 and press option 2.

Apply

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